Conflict happens. It is inevitable. It is going to happen whenever you have diverse people with different backgrounds, expectations, or views. If ignored or handled badly, conflict can devastate a dental practice. If handled early and effectively, relationships and workplace culture will be enriched. Innovation and team engagement improve. This makes conflict management critical—it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put—dental practice conflicts require hard conversations.

This presentation helps dentistry professionals use hard conversations to take the initiative to confront the problem. Critical to conflict management, participants will develop strategies for turning a disagreement into an opportunity to provoke learning and enrich relationships. Lastly, this lecture will cover how to create lasting solutions to conflict management and tips for sticking to them.

This learning objectives of the presentation include:

• Enabling participants to understand how to effectively reduce and manage conflicts.
• Illustrating that conflicts are normal and can be used to create better solutions to problems if they are handled well.
• Enhancing their conflict management skills and awareness.
• Learning how to have fierce conversations to resolve conflicts.