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BIO+
Mr. Paul Pelletier

- LL.B. PMP CAPS -

Vancouver, British Columbia

Returning to JDIQ, Paul Pelletier is a corporate lawyer, former executive and professional speaker. He is a ground-breaking expert specializing in workplace respect, leadership, diversity/inclusion, and conflict management. Paul is the former Chair of Diversity and Inclusion at the Attorney General of BC and both a member of the Métis Nation of BC and of the LGBTQ2+ community. He is also the author of two books, including The Workplace Bullying Handbook.

HARD DENTAL PRACTICE CONVERSATIONS—HOW TO STRATEGICALLY MANAGE CONFLICTS

Conflict happens. It is inevitable. It is going to happen whenever you have diverse people with different backgrounds, expectations, or views. If ignored or handled badly, conflict can devastate a dental practice. If handled early and effectively, relationships and workplace culture will be enriched. Innovation and team engagement improve. This makes conflict management critical—it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put—dental practice conflicts require hard conversations.

This presentation helps dentistry professionals use hard conversations to take the initiative to confront the problem. Critical to conflict management, participants will develop strategies for turning a disagreement into an opportunity to provoke learning and enrich relationships. Lastly, this lecture will cover how to create lasting solutions to conflict management and tips for sticking to them.

This learning objectives of the presentation include:

  • Enabling participants to understand how to effectively reduce and manage conflicts.
  • Illustrating that conflicts are normal and can be used to create better solutions to problems if they are handled well.
  • Enhancing their conflict management skills and awareness.
  • Learning how to have fierce conversations to resolve conflicts.

REQUIRED MATERIAL

No material is required.x
No material is required.x
There are no lecture notes.x
Lectures notes will be sent by email or given in person if available. x
Tuesday, May 30, 2023, from 1:30 p.m. to 4:00 p.m. - room 516D

ODQ 2.5 units

AGD 550

RCDSO Category 3 = 3 CE points

Audio
Recording

Translation
simultaneous

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